الشحن والاستبدال والاسترجاع

Processing time for your order / How long it takes to complete your order:

The order is usually processed within 24 hours.

The processing time of the order may take days, depending on the time required to provide the product.

https://ghaydaamedical.com/ store will ship the order to the address provided to us.

Ghaida Medical | An online store specialized in selling all health care supplies for the elderly and people with special needs and selling health nutritional supplements.

Contact us via WhatsApp at +966 55 446 7330

site is entitled https://ghaydaamedical.com/ Amending the status of the order to “Waiting for Payment” in the event that the customer requests a cash on delivery system from products that are not covered by the cash on delivery system (such as medicines and the like, liquid materials and heavy equipment) outside the city of Jeddah, and requesting the customer to complete the payment by entering the order page Or transfer the amount to one of our bank accounts registered in the store if you find the payment.

Payment methods available via the following:

• Bezel
• Master Card.
• Payment upon receipt outside Jeddah (does not include medicines, liquid and heavy materials).
• stc
• pay
• Bank transfer :

Al Jazeera Bank

Ghaida advanced medical pharmacy

0104575123001

Iban Ghaida advanced medical pharmacy

SA6660000000104575123001

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Ahli Bank

Ghaida advanced medical pharmacy

15400000891903

Iban Ghaida advanced medical pharmacy

SA3710000015400000891903

More companies will be added in the future

Shipping companies policy and delivery time:

SMSA = all regions of the Kingdom .. Within 2-3 working days in most cases and may be longer depending on the shipping conditions.

Aramex = all regions of the Kingdom .. Within 2-5 working days in most cases, and may be longer depending on the shipping conditions.

Fastlo = the areas covered by the shipping company's service = within 2-4 working days in most cases and may be long depending on the shipping conditions (it is not possible to ship medicines and the like and liquid materials).

UPS = areas covered by the shipping company's service within 3-7 working days in most cases and may be longer depending on the shipping conditions.

DHL = within 4-7 working days in most cases and may be longer depending on the shipping conditions (medicine and liquid items cannot be shipped internationally).

Refrigerated shipping = prices are estimated according to weight and the area covered by the shipping company's service. Within 2-3 business days in most cases, and may be longer depending on shipping conditions.

Delegates = inside Jeddah only .. within a maximum of 2 days.

Is the payment system available upon receipt?

Yes, the payment system is available on receipt only for SMSA and Aramex (does not include medicines, liquid and heavy materials more than 15 kg).

We at https://ghaydaamedical.com/ are always keen to receive your shipment as soon as possible, and to this end we hope that you provide us with a clear address with a correct mobile number, so that shipments will reach you as soon as possible, in all locations in Saudi Arabia.

• A-1 is entitled to https://ghaydaamedical.com/ Cancel any order if it appears that there is an error in the price or in any of the product data and amend what needs to be modified, or if it is found that the quantity has been exhausted even after the order has been converted to “Executioned” based on item ( H-1 ).
• B-1 is entitled to https://ghaydaamedical.com/ Modify the data of any product at any time if it appears that there is an error in the price or in any of the product data and amend what needs to be modified.

• C-1 bears the website https://ghaydaamedical.com/ The shipping fee for the replacement product is only going to the customer in the event that there is an error in the order, and he does not bear the shipping fee for the product to be replaced from the customer to the store premises.

• D-1 If there is a desire from the customer to replace or return a product, then https://ghaydaamedical.com/ He has the right to determine if the product is replaceable or refundable.. If it turns out that the product is returnable or exchangeable, the customer shall bear the shipping fees back and forth.

• E-1 Since the store is not electronically linked to the stock in the warehouse, it is entitled to https://ghaydaamedical.com/ Cancellation of any order in which it appears that all or some of the required products have been implemented and cannot be supplied or that their supply may be delayed, even if the order status period is “pending review” unless the customer is contacted and expresses his desire to wait.

• F-1 It is not possible to retrieve liquid products and medicines after they have been shipped in any way, and https://ghaydaamedical.com/ is not fully responsible for the return or damage of any product as a result of the delay in delivery, which is the result of the customer’s non-response or failure to communicate with him For the absence of a network in the customer’s area, or the addition of wrong contact numbers, or the customer’s desire to return the order after shipment.

• G-1 The customer's approval to send the request is an agreement to bear any customs or additional fees that the carrier (shipping company) may require when delivering the shipment to him.

In the event that the customer does not want to receive the shipment, the shipping fee will be deducted from the amount paid to Ghaydaamedical.com before returning the remaining amount, and Ghaydaamedical.com has the right to determine the possibility of returning the shipment or not being able to return the shipment According to Clause D-1 of the shipping and delivery policy for Ghaydaa Medical Pharmacy (ghaydaamedical.com) .

K-1 https://ghaydaamedical.com/ has the right to constantly update the shipping and delivery policy whenever the need arises.